Refund policy

RETURN AND REFUND POLICY

We accept return requests within 30 days of delivery.

ELIGIBILITY

To be eligible for a return, sunglasses must be unworn, in their original condition, and returned with their case, packaging, and any included accessories. Items that are damaged through use, altered, or missing original components may not qualify for a refund.

STARTING A RETURN

Email finn@overlookstrategy.com with your order number and the reason for the return. If the item arrived damaged or you received the wrong item, include clear photos. Please wait for return instructions before sending anything back; returns sent without authorization may not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. We recommend using a trackable shipping service. Original shipping charges are non-refundable unless the return is due to our error.

REFUNDS

Once the return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.

DAMAGED OR INCORRECT ITEMS

Inspect your order when it arrives. Contact finn@overlookstrategy.com promptly if the item is defective, damaged, or incorrect so we can make it right.

CANCELLATIONS

Cancellation requests may be made within one hour of purchase. After an order enters fulfillment, cancellation may no longer be possible.

QUESTIONS

Email finn@overlookstrategy.com with your order number.